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Customer Service in an Education Setting – Why it Works


Customer service in education isn’t any different from other industries. School districts benefit from taking a customer service approach to interactions with parents and staff to improve collaboration and communication.  This article starts to ask questions such as:

  • What does customer service look like in an educational setting?
  • Which techniques should you utilize to implement this methodology in your district?
  • How can you avoid falling into the poor customer service in education trap?

Continue reading Customer Service in an Education Setting – Why it Works

Follett’s Aspen Student Information System to Partner With SRC Solutions for Online Registration Process

Partnership allows for simple yet dynamic online registration

June 14, 2016 – McHenry, IL —

Follett has selected the Gateway Suite from SRC Solutions, Inc. as its preferred and exclusive Online Registration development partner for the Aspen Student Information System.

As part of the relationship, Aspen will be integrating Registration Gateway and Central Records Gateway to provide paperless end-to-end solutions for Online Registration and Electronic Cumulative Folder Management. The fully integrated solution will be known as “Gateway Suite for Aspen.”

According to George Gatsis, Senior Vice President of Technology Platforms for Follett School Solutions, Registration Gateway will allow Aspen school districts to migrate their paper-based registration processes to a simple yet dynamic online registration environment. “This will drastically improve data and document collection, and provide advanced reporting, notification and visibility across the district,” Gatsis said.

Central Records Gateway will enhance user experience, Gatsis continued, by providing a full Online Electronic Cumulative Folder solution accessible directly from the Aspen user Interface. It is a highly customizable solution that allows documents to follow the student through his or her entire education lifecycle by incorporating user access, automated expiration and archiving, and finally parent and student document access provisioned by the district.

“Registration Gateway is the only provider to truly offer a system that can begin at the school of choice or lottery process, then take the parent experience to Online Registration and finally to Electronic Cumulative Folders,” Gatsis said.

He added SRC Solutions’ Registration Gateway rose to the top of the selection process due to several key differentiators. Singled out each of the last two years by District Administration magazine as a “Readers’ Choice Top Product,” Registration Gateway:

  • provides a proven end-to-end solution, incorporating physical document scanning as part of the registration process, instead of risky and insecure browse and upload features;
  • offers a custom reports tool that allows joint customers to create any report;
  • incorporates tools to combat address fraud and provide a means to automatically request updated residency documents;
  • is a true workflow engine, and not just a simple static forms package.

 “SRC Solutions is excited to be working with Follett Aspen,” said Patrick Maher, CEO, SRC Solutions, Inc. “As school districts are held to stricter accountability standards, automated processes have taken hold where paper processes once reigned supreme. The Gateway Suite for Aspen takes on these challenges head on. We applaud Follett for doing their due diligence in selecting SRC Solutions – our product development, support and deployment stand second to none, and we look forward to proving this to our joint customers. Districts can typically see a 3-to-1 return on investment.”

Follett’s Aspen Student Information System hosts and manages student data, safely and securely stores data such as class schedules, student performance, health records, and athletic eligibility, and allows educators to closely monitor student progress, implement new curriculum, and conveniently communicate with parents.

Aspen currently serves more than two million students throughout 240 school districts in the U.S. and Canada.

For more information about Follett, visit

About SRC Solutions, Inc. |
About SRC Solutions, Inc. SRC Solutions’ flagship product Registration Gateway has had a long and successful partnership with K12 school districts. Being a technology leader is nothing new to SRC Solutions. Going all the way back to 2008, Registration Gateway was one of the first Online Enrollment solutions to offer real-time data integration to Student Information Systems and integrated document scanning and management.

About Follett’s PreK-12 Business |
Follett is the largest provider of educational materials and technology solutions to PreK-12 libraries, classrooms, learning centers and school districts in the United States, and a major supplier to educational institutions worldwide. Follett distributes books, reference materials, digital resources, ebooks and audiovisual materials, as well as pre-owned textbooks. Follett also is one of the leading providers of integrated educational technology for the management of physical and digital assets, the tracking, storing and analyzing of academic data, and digital learning environment tools for the classroom focusing on student achievement.

About Follett Corporation |

For more than 140 years, Follett has been a trusted partner to pre-K and K-12 schools, districts, and college campuses, taking care of the critical details that make it easier for schools to run, teachers to teach and students to learn. Every day, Follett serves over half of the students in the United States, and works with 70,000 schools as a leading provider of education technology, services and print and digital content. Follett is higher education’s largest campus retailer and a hub for school spirit and community, operating more than 1,150 local campus stores and 1,600 virtual stores across the continent. Headquartered in Westchester, Illinois, Follett is a $2.6 billion privately held company.

Registration Gateway once again takes the District Administration Top 100 Readers Choice Award in 2015 for Online Student Enrollment.

School Districts have voted and the results are in.

Center Valley, PA, December 01, 2015

SRC Solutions, Inc., the expert in workflow process design for K12 Education announces Registration Gateway Online Student Enrollment has been awarded the District Administration Top 100 Reader’s Choice Award for two years straight.

Registration Gateway has grown both in customers and in functionality over the past year. Not content to rest on our laurels, Registration Gateway continues to be the thought leader in the Online Enrollment and Records Management space within school districts across the United States and beyond. SRC Solutions has collaborated with many of our districts to enhance Registration Gateway and to that end we owe them a huge thank you.

School districts have spoken loud and clear. Online Registration by itself is legacy and soon to be outdated. With the complexities surrounding FERPA, retention schedules and permissions districts are asking for more and Registration Gateway delivers with a completely integrated Document Management Solution called Central Records Gateway.

“Registration Gateway customers are a very discerning group and we thank them for being so. Delivering parents to an online portal is only one piece of the puzzle. Our customers focus on SRC Solutions solving the puzzle rather than being a single piece. The larger pieces that Registration Gateway delivers are innovative ways to assist in address fraud prevention as well as the ability to directly scan sensitive documents to a student record eliminating the risks of browse and upload.

One customer used Registration Gateway as a tool to identify 62 out of district students. That level of value just doesn’t come to fruition with other form type registration solutions. Whether it is our innovative approach to medical communications and reporting in school districts or our close and tight integrations with leading Student Information Systems, Registration Gateway is paving the road leading to the digitally transformed school district.” said Patrick Maher, CEO of SRC Solutions, Inc.

Where Registration Gateway ends, Central Records Gateway takes over. Central Records Gateway can easily transform your district paper headaches into living breathing protected digital student records that can easily and securely be transferred from district to district. Central Records Gateway also provides parent and student access to critical documents eliminating most or all of your district document requests for school age children.

Registration Gateway and Central Records Gateway are two of SRC Solutions Gateway Suite applications that deliver true workflow enhancement and digital entry points for school districts around the world.

Additional Gateway Suite Applications include:
School Choice/Lottery Gateway
Human Resources Gateway
Parent Conference Gateway
Address Purification Gateway
Records Request Gateway

Your district can take Registration Gateway and Central Records Gateway for spin by visiting our K12 Test Playground at

The winners, selected by District Administration’s editors from a record 2,400-plus nominations, were products that received the highest number of nominations and best descriptions from K12 leaders.

The Readers’ Choice Top 100 has been announced online and in the December 2015 issue of District Administration.

About SRC Solutions, Inc.
SRC Solutions, Inc. provides school districts a mechanism for positive process change. SRC Solutions, Inc. offers a suite of “Gateway” applications each designed to tackle obstacles standing in the way of the
educational process.
For more information, visit

About District Administration
District Administration provides K12 leaders with critical news and information for school district
management, through its monthly magazine, website, e-newsletters and the District Administration Leadership Institute Superintendent Summits. For more information, visit

Featured District: Eastern Lancaster County SD

Like at most districts, student registration and re-enrollment used to be a challenging time for administrators at Eastern Lancaster County School District.

It was a paper-intensive process, with parents physically coming to the office and spending half an hour filling out forms. The papers then went to the registrar’s office, where information was manually inputted into the Pearson PowerSchool SIS.

The process was hardly out of the ordinary; the pain points were the same as for any district still using paper registration. But that didn’t make them any easier to deal with.

This year, ELANCOSD deployed SRC Solutions’ Registration Gateway K-12 paperless registration and re-enrollment solution. And the benefits were felt immediately.

Fortunately for Eastern Lancaster parents, educators and taxpayers, things are different now.

This year, ELANCOSD deployed SRC Solutions’ Registration Gateway K-12 paperless registration and re-enrollment solution. And the benefits were felt immediately.

“It’s been great so far,” said Lindsay Sessions, the district’s Application Support Specialist.

“The biggest change has been the automation of it; being able to save time and work by pushing information to several different systems. Accuracy has been improved, too.We just finished kindergarten registration, and we averaged between 3 and 5 minutes per new student enrollment – compared to 30 with paper. Not only did it go faster, but it immediately gave principals an estimate of how many students would be in next year’s kindergarten class. In the past, they didn’t get that information until the end of summer.”

Of course, more efficient registration isn’t the only thing SRC Solutions brings to ELANCOSD. The district plans to launch a new information update portal shortly, allowing parents to update standard information online, rather than filling out yet another paper form.

This change is expected to increase data accuracy – integration with PowerSchool will be automatic – and save time for both parents and district secretaries. Perhaps most importantly, the information update portal will help improve student safety, since it will ensure usable phone numbers – free of typos and multiple entry – appear in ELANCOSD’s Global Connect emergency notification system.

About SRC Solutions, Inc.:

Founded in 2001, the Pennsylvania company is a Service-Disabled Veteran-Owned Small Business (SDVOSB), which simplifies and automates cumbersome, repetitive and counter-productive work practices replacing them with easy-to-use, innovative electronic processes. SRC Solutions flagship Gateway Suite incorporates solutions to manage online registration, validate and clean data, as well as improve Student Relationship Management in the K12 market.

For more about SRC Solutions, Inc., please visit:

Skyward Partners with SRC Solutions to Develop Paper-Free K-12 Enrollment Solution

Integration of data management systems benefits districts and parents.

Skyward, Inc., an industry leading K-12 school administration software provider announced today a partnership with SRC Solutions that streamlines the K-12 enrollment process for districts and parents. With the integration of SRC Solutions’ Registration Gateway™ and Skyward’s Student Management Suite™, parents now have the opportunity to complete their student’s school registration online. Information entered into Registration Gateway™ automatically transfers through an interchange engine into the district’s web-based Skyward Student Management Suite™.

The online registration and data exchange capabilities combine to create an ideal enrollment process for school districts and parents. Districts can better control operating budgets by reducing the staff time necessary to organize current registration processes, as well as eliminate paper costs associated with the traditional paper-intensive enrollment method. The paperless process also saves parents from entering redundant information onto multiple forms, therefore increasing the level of data accuracy.

“We are delighted with the direct integration for online student registration, currently supported by Skyward,” said Patrick R. Maher, CEO of SRC Solutions, Inc. “This partnership will help school districts improve efficiencies in all of their paper processes, reduce costs associated with student enrollment and improve reporting and funding due to improved data cleanliness.”

Integration of the two software systems has already proven successful for Walled Lake Consolidated School District, a Michigan district serving nearly 16,000 students.

Skyward’s integration with the Registration Gateway™ system has been a wonderful addition for Walled Lake Consolidated School District. The effective and efficient way our parents can register new students has saved both time and money for the district. It has helped with the accuracy of data that is entered into Skyward and is a wonderful addition to what Skyward provides our District.

-David Pesick, Technician, Walled Lake Schools Technology Department

The combination of the Skyward Student Management Suite™ and Registration Gateway’s comprehensive data-capturing abilities provides an optimal solution for K-12 districts of any size. The multi-lingual system can account for unique enrollment data varying from food service and transportation, to student activity information and more through the convenient and easy-to-use web-based portal. Even documents such as birth certificates, health records and student and parent identification cards can be scanned directly into Registration Gateway™ and transferred electronically into the district’s Skyward Student Management Suite™.

“We are constantly analyzing and evolving our solutions to help K-12 schools increase operational efficiencies and reduce district spending,” said Kevin McFerrin, Executive Vice President of Business Development for Skyward, Inc. “Our partnership with SRC Solutions is a great example on how we are using innovative partnerships to reach that goal.”

To learn more about the Skyward School Management System™, visit

About Skyward Skyward is a leading provider of K-12 school administrative software that surpasses districts’ needs in state reporting, improves operational capabilities, and opens communication between schools and families. Today, you can find Skyward’s School Management System™ in more than 1,400 school districts worldwide ranging from districts with as few as 50 students to state configurations supporting more than 800,000 students. Founded in 1980, Skyward serves school districts with its integrated student, finance, and human resources suite of products and is proudly made and supported in the U.S.A.

About SRC Solutions Founded in 2001, SRC Solutions provides a gateway to improved productivity and profitability for educational, government and private industry customers. SRC’s premium solution, Registration Gateway, enables K-12 schools to save time and money from paperless enrollment, downstream reporting, compliance and document tracking. SRC identifies cumbersome, repetitive, counter-productive work procedures and replaces them with easy-to-use, intuitive solutions and streamlined digital processes. As a XEROX® Platinum Partner and an authorized reseller for Kofax, Surety and Recruit Manager, SRC provides solutions for both the public and private sector, including document management, workflow improvement and integration into numerous ERP systems. SRC Solutions: Where process meets technology.


Registration Gateway